Privacy Policy

1 Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third parties.

Information You Provide Directly:

• Contact Information: Name, phone number, email address, and mailing address when you fill out our contact form, apply for housing, or reach out for services.
• Application Information: Details relevant to housing assistance, including current living situation, employment status, veteran status, age, and other information needed to match you with appropriate services.
• Communications: Records of correspondence when you contact us by phone, email, or through our website.

Information Collected Automatically:

• Usage Data: Pages visited, time spent on pages, referring URLs, and browser/device type.
• IP Address: Approximate geographic location for service eligibility purposes.
• Cookies: Small data files stored on your device to improve website functionality. See Section 6 for more details.

2 How We Use Your Information

We use the information we collect to:

• Assess your eligibility for housing assistance programs, transportation services, job placement assistance, and case management services.
• Match you with appropriate housing options, resources, and support services in Texas.
• Communicate with you about your application, available services, and updates to our programs.
• Connect you with our dedicated case managers and community resource partners.
• Improve the quality and accessibility of our website and services.
• Comply with applicable legal obligations, including reporting requirements for funded programs.
• Protect the safety and well-being of our residents and staff.

3 How We Share Your Information

We may share your information in the following limited circumstances:

• Service Partners: With vetted community organizations, housing providers, employers, and transportation providers as necessary to deliver services you have requested or consented to receive.
• Service Providers: With third-party vendors who assist us in operating our website, conducting our business, or servicing you — subject to confidentiality obligations.
• Legal Requirements: When required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
• Business Transfers: In connection with a merger, acquisition, or sale of organizational assets, your information may be transferred as part of that transaction.
• With Your Consent: For any other purpose with your explicit consent.

4 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

For active clients, we retain records throughout the duration of our service relationship and for a reasonable period thereafter to address follow-up needs, legal obligations, or disputes. Website usage data and contact inquiries are typically retained for up to 3 years.

You may request deletion of your information at any time by contacting us (see Section 11). We will honor such requests to the extent permitted by applicable law and our operational obligations.

5 Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out: Opt out of non-essential communications at any time by contacting us or using unsubscribe links in emails.
• Portability: Request a portable copy of your data in a commonly used format.

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within 30 days.

6 Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it. This data is aggregated and anonymous.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality. We do not use cookies for advertising or behavioral tracking purposes.

7 Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you believe we may have inadvertently collected information from a child under 13, please contact us immediately at [email protected].

8 Security of Your Information

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

9 Third-Party Links

Our website may contain links to third-party websites, resources, or service providers. These links are provided for your convenience and do not signify our endorsement of those sites. We have no control over the content or privacy practices of third-party sites and are not responsible for their privacy policies.

We encourage you to review the privacy policy of any third-party site you visit before providing personal information.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the posting of changes constitutes your acceptance of such changes.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: (210) 928-5858
• Email: [email protected]
• Mail: Legacy Landing, 5821 Southwest Freeway, Ste 450, Houston, TX 77057